April 02, 2020

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UPDATED July 1*

If you still have questions related to an order or subscription after reading this update, please contact us. We are currently experiencing a high volume of requests and ask that you only submit 1 request to help us respond faster. We promise we will answer you! Customer service requests will not be addressed in the comments.

To our dear Bokksu Community,

As many of you are aware, the novel coronavirus (Covid-19) pandemic is affecting all of us, changing the way we live our lives, interact, and form communities. We have been so honored to have all of you in our community and helping us stay strong.

However, we too are feeling the effects of Covid-19. On April 1st, Japan Post, our primary postal carrier, announced that they are being forced to make changes in their shipping policies from April 2nd. This is because airline carriers are decreasing the number of international flights they make, which Japan Post relies on to ship packages internationally.

This will affect members of our community differently, so please read below carefully. If you have any questions, do not hesitate to email hello@bokksu.com so we can help.

 

June 18 Japan Post Shipping Resumes:

Japan Post has just announced resumed shipping to the following countries: Estonia, Austria, Croatia, Sweden, Spain, Slovenia, Czech Republic, Denmark, Norway, Hungary, Bulgaria, Belgium, Poland, Portugal, Latvia, Lithuania, Luxembourg.

We can now accept new orders addressed to these countries and resume affected subscriptions! Any active subscriptions that had been postponed due to Japan Post policies will now resume automatically with no required action on your part. Please be aware that due to the continued decrease in international flights Japan Post continues to anticipate delivery delays.

July 1 Japan Post Shipping Resumes:

Japan Post has just announces resumed shipping to the following countries: Italy and New Zealand.

We can now accept new orders addressed to these countries and resume affected subscriptions! Any active subscriptions that had been postponed due to Japan Post policies will now resume automatically with no required action on your part. Please be aware that due to the continued decrease in international flights Japan Post continues to anticipate delivery delays.

Continued shipping to the following countries, updated June 15:

Bosnia and Herzegovina, Cambodia, Canada, Finland, France, Germany, Hong Kong, Iceland, Jersey, Kazakhstan, Lebanon, Macao, Malaysia, Mexico, Monaco, Myanmar, Netherlands, Philippines, Qatar, Saint Pierre and Miquelon, Singapore, South Korea, Switzerland, Taiwan, Tajikistan, Thailand, UK, Vietnam. Special Note for US below

To be transparent, we have been working nonstop since the sudden Japan Post announcement to reconfigure our shipping logistics, and I am happy to let you know that we are able to continue shipping your orders to you. Multi-month subscription box shipments will also continue to have free shipping. However, due to the decrease in international flights, the shipping option we usually use to ship to you is no longer available. In order to be able to continue shipping to you, we will be upgrading all shipments to a higher class priority shipping option at no extra cost to you.

One potential drawback of this higher class shipping method is that it does not include tracking. This was a difficult decision, as we know how important it is for you to know where your order is, but we want to ensure we can continue providing safe contact-free deliveries to your homes. All of the remaining Japan Post trackable shipping options require a signature of receipt for delivery, and we feel it would be in the best interest of our community to continue contactless delivery instead.

Please rest assured that even without tracking, your order will arrive safely. The situation is ever-changing, and due to the decreased space on airline carriers, orders may take 1-2 weeks longer to arrive than originally estimated, and we truly appreciate your patience during this time. Also know that our warehouse is taking all the recommended precautions of the CDC and WHO to ensure the safety of your order.

Customers in the United States

Due to continued shipping policy changes by Japan Post on April 24, we've had to work around the clock to find a new way to continue shipping to the US. I'm happy to report that we managed to find another carrier and method, but because of high postal volume and heightened scrutiny at customs, please expect delays in receiving your box. Rest assured we are working as fast as we can to get your box to you safely.

We know many of our US customers are still awaiting orders, and so we'd like to give you an understanding of your box's journey.

Orders shipped between March 25-April 1: It’s likely your order was returned to us due to the April 2 shipping policy change. It took between 2-3 weeks on average for orders to be returned to us. We are reshipping all orders returned to us as quickly as we can, so please rest assured your order will be reshipped to you at no extra costto you.

Orders shipped (or reshipped) between April 2-23: Your order is being handled by Japan Post. In their April 23 announcement, Japan Post has promised to continue shipping all packages in their possession in the order they received them, though they anticipate significant delays.

Orders shipped (or reshipped) after April 23: are being handled by our new carrier, not Japan Post. Final delivery will be handled by USPS when your order arrives in the US. As a private carrier, this new method provides faster shipping than Japan Post. Though this does come with a cost, we are covering the full cost of the upgraded shipping, so we can continue our promise to you of free shipping on multi-month subscriptions during this time!

About Subscription renewals: As soon as Japan Post announced the shipping suspension to the US, we proactively postponed all renewals until May 19 to ensure active Members would not be charged until we found a secure alternative shipping route. Now that our new route is in place, we will not postpone renewals further to ensure you don’t miss out on this month’s box. Please note it is possible that your next box may arrive sooner than your last order if that order is being handled by Japan Post.

 
Temporarily suspended shipping to the following countries, Updated July 1:

Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Brazil, Brunei, China, Costa Rica, Cyprus, Georgia, Gibraltar, Greece, Greenland, India, Indonesia, Ireland, Israel, Kuwait, Kyrgyzstan, Laos, Liechtenstein, North Macedonia, Maldives, Malta, Moldova, Mongolia, Montenegro, Nepal, Oman, Pakistan, Romania, Russia, San Marino, Saudi Arabia, Serbia, Slovakia, Sri Lanka, Turkey, Turkmenistan, Uzbekistan, Vatican

Japan Post has unfortunately temporarily suspended all shipping methods to your country. We will not be accepting any new orders from these countries until the suspension has been lifted.

If you have an active Bokksu Subscription or Gift Plan: We have already proactively helped you move all your paid renewal dates to one month later. If your prepaid multi-month plan has any remaining prepaid shipments scheduled for this time, they have also all been shifted forward one month.

We hope that we will be able to ship to you again soon, and for now we will be pushing all scheduled orders (prepaid and subscription renewals) to June. We will continue to actively monitor the situation and adjust any active subscriptions as needed until we can resume shipping to you.

With gratitude for your support,

Danny Taing, Founder

Danny Taing
Danny Taing

Danny is the Founder of Bokksu, which is the culmination of his passions for delicious foods and Japanese culture. He spent four years living and working in Japan, where he often traveled to different regions and tried as many local snacks as he could find.