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FAQ

What is Bokksu?

Bokksu delivers original assortments of premium Japanese snacks and tea pairings on a monthly subscription basis. By becoming a subscriber to Bokksu, you will receive a box of handselected snacks each month. Every month also includes tea specifically chosen to complement that month’s flavors.

Bokksu is a phonetic spelling of the loan word in Japanese for box (ボックス). Though the romaji spelling is technically ‘bokkusu’, the middle ‘u’ is usually glossed over in pronunciation. As our name suggests, we've optimized your box experience to be delightful from receiving the box to unboxing its contents to enjoying the delicious snacks.


What's inside the box?

Each box includes an original assortment of 13 to 15 premium Japanese snacks and a tea pairing curated around a fun, cultural theme. In addition to delicious snacks and tea, you will find a Tasting Guide that explains the stories and flavors of each item in the box.


How are you different from other Japanese snack subscriptions?

Other Japanese snack subscription services use mass-produced mainstream snacks that can be readily found in most Asian markets outside of Japan. Bokksu directly sources its artisanal snacks from local snack makers in Japan. We only curate high quality and gourmet snacks, never filler items. We are also the ONLY service that handselects a tea pairing for each box to complement that month's flavors.


Do you ship internationally?

Yes! And we are continuing to add more countries every month! We currently ship to:

  • Canada, UK, Germany, Australia

Due to higher international shipping costs, there is a shipping charge per box depending on the destination:

  • Canada: $5
  • All other countries: $15

We do have plans to expand to other countries soon so sign up for our mailing list to stay up-to-date on when we'll ship to your country!


When does my box ship?

Boxes are sent out by the 10th of every month. We use USPS Priority Mail for US domestic orders so expect your box to arrive around 2-3 business days after its ship date.

For international shipments, we use USPS First-Class Package International Service so allow for 7-14 days for your box to arrive.


When is the cutoff to order next month's box?

As we ship out our boxes by the 10th of every month, the 5th is the last day to order for that month. For example, if you order on February 5th, your box will ship by February 10th. If you order on February 6th, you will receive next month's box, which will ship by March 10th.


When will I be billed?

After you place your initial subscription order, you will be billed immediately for your first box shipment. Your next renewal date will be on the 25th of the month before your next shipment. For example, if you order on February 5th, your initial box will ship by February 10th, and you will be billed again on February 25th for your March 10th shipment. If you order on February 6th, your initial box will ship by March 10th, so you won't be billed again until March 25th for your April 10th shipment.


What is your refund policy?

Because the artisanal and gourmet snacks we curate are perishable and sometimes have short shelf lives, all items purchased through Bokksu.com are final and non-refundable.

However, customer satisfaction is of the utmost importance to us, so if you encounter any issues with damaged items in your box, please do not hesitate to contact us at danny@bokksu.com for assistance.


How can I skip a box shipment?

Subscribers can easily skip a shipment at any time. To skip a shipment, log into your subscription management page via the unique link sent to you with your initial order confirmation. Once logged in, you can choose to skip one or more of the upcoming shipments. If you've lost your unique link, email us at danny@bokksu.com, and we will resend it to you.


How do I change my shipping address for my subscription?

It's simple! If you've created an account with us, you can log in here and click on the orange button "Manage Your Subscriptions Here". You can also directly log into your subscription management page via the unique link sent to you with your initial order confirmation. Once logged in, you can change your shipping address or any other personal information. If you've lost your unique link, email us at danny@bokksu.com, and we will resend it to you.


How do I cancel my subscription?

We're sorry to see you go! Subscribers can cancel their subscription at any time based on our cancellation policy. To cancel your subscription, log into your subscription management page via the unique link sent to you with your initial order confirmation, or you can email danny@bokksu.com to begin the cancellation process. If you've lost your unique link, email us at danny@bokksu.com, and we will resend it to you.


What is your cancellation policy?

Subscription cancellations must be made at least 3 days prior to your subscription renewal date. As the renewal date is on the 25th of each month, the 22nd is the last day to cancel in order to not be billed for next month's shipment. If you complete the cancellation process within 3 days of your renewal date, the cancellation will still go into effect, but you will be billed for and receive your last box.


Can I customize my box for dietary restrictions and food allergies?

As we are just starting out and have a limited inventory supply, we currently do not offer the option to customize boxes for certain dietary restrictions or food allergies. We also cannot guarantee the presence or lack of certain allergens in the snack items so please consume the snacks at your own risk with careful attention to any personal health concerns.

That being said, we do include a list of common allergens for each snack item to help you decide which is safe for you to consume. These eight common allergens are determined by the FDA to be: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans.


Can I purchase just one box?

If you would like just one box, check out our Gift Bokksu option, where you can purchase an individual box without subscribing.


Can I get a free Bokksu to review?

We are happy to work with influencers like you to spread the love about Bokksu! If you are interested in receiving a free box to review, please include the following information in your email to danny@bokksu.com:

  1. Full Name
  2. Links to Blog and/or Social Media Channels you will be posting to
  3. Links to any relevant past review you've done of other boxes
  4. Any other information you think would be helpful in our decision making

Due to our limited resources, we only accept reviewers that we feel are a good fit for us. However, if you would still like to purchase a box and do a review, feel free to send us the completed review so we can share it via our channels!

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