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About Bokksu

Bokksu delivers original assortments of premium Japanese snacks and tea pairings on a monthly subscription basis. By becoming a subscriber to Bokksu, you will receive a box of handselected snacks each month. Every month also includes tea specifically chosen to complement that month’s flavors.

Bokksu is a phonetic spelling of the loan word in Japanese for box (ボックス). Though the romaji spelling is technically bokkusu, the middle ‘u’ is usually glossed over in pronunciation. As our name suggests, we've optimized your box experience to be delightful from receiving the box to unboxing its contents to enjoying the delicious snacks.

Classic Bokksu includes an original assortment of 20-25 premium Japanese snacks and a tea pairing curated around a cultural theme. In addition to delicious snacks and tea, you will find a Tasting Guide that explains how to best enjoy the items in your box and their cultural stories.

Tasting Bokksu contains the same high quality thematic curation as Bokksu and a sampling of all products each month. This means you are guaranteed to receive at least one of each product every month. Each Tasting Bokksu includes 10-14 premium Japanese snacks and a tea pairing.

Other Japanese snack subscription services use mass-produced mainstream snacks that can be readily found in most Asian markets outside of Japan. Bokksu directly sources its artisanal snacks from local snack makers in Japan (some of whom have been around for over 200 years!). We only curate high quality and gourmet snacks, never filler items. We are also the ONLY service that handselects a tea pairing for each box to complement that month's flavors.

Thank you for gifting Bokksu to your loved ones! To add a personalized gift note, simply click on "Add a Free eGift Message" in your shopping cart and enter in the recipient's information. After finishing checkout, you can digitally send your message to the recipient immediately or on a later specified day. This convenient eGift feature works for all orders on Bokksu and is a free service from us to you!

Thank you for being interested in one of our past boxes! Unfortunately due to limited inventory, we are currently unable to sell past boxes. However, if we have some Classic boxes left from the previous month, you can find a limited supply on our Bokksu Market!

Also, we plan to bring back popular fan favorite snacks in future boxes so if you subscribe to Bokksu now, you'll be sure not to miss any of our future delicious assortments :)

Due to limited resources, we are unable to provide detailed nutritional information for each snack at this time. 

That being said, the majority of the snacks we include are vegetarian friendly. Some snacks do contain small amounts of meat or seafood (i.e., shrimp rice crackers), so we do include a list of common allergens for each snack item to help you decide which is safe for you to consume.

The ingredients we list are translated from the product packaging. We include in this list the eight common allergens determined by the FDA: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans. For your benefit, we also list any meat products or alcohol as listed on the printed ingredients list provided by the manufacturer for each snack.

You can find this information for each snack in the upcoming box's curation on our "Upcoming Box" page. 

Please feel free to reach out again if you have any other questions or concerns.

Due to limited resources, we are unable to definitively say whether a snack is halal at this time, as Japanese manufacturers do not market them as such.

That being said, we do include a list of common allergens for each snack item to help you decide which is safe for you to consume.

The ingredients we list are translated from the product packaging. We include in this list the eight common allergens determined by the FDA: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans.

For your benefit, we also list any meat products, including pork, or alcohol as listed on the printed ingredients list provided by the manufacturer for each snack.  You can find this information for each snack in the upcoming box's curation on our "Upcoming Box" page. 

However, Japanese manufacturers do use alcohol to clean and sanitize their equipment, so it is likely that most snacks in our boxes have come into contact with alcohol. It will only be listed on our tasting guide and website if it was used as an ingredient in the snack itself.

As we are just starting out and have a limited inventory supply, we currently do not offer the option to customize boxes for certain dietary restrictions or food allergies. We also cannot guarantee the presence or lack of certain allergens in the snack items so please consume the snacks at your own risk with careful attention to any personal health concerns.

That being said, we do include a list of common allergens for each snack item to help you decide which is safe for you to consume. These eight common allergens are determined by the FDA to be: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans. For your benefit, we also list any meat products or alcohol as listed on the printed ingredients list provided by the manufacturer for each snack.

Bokksu Boxes

Classic Bokksu and Tasting Bokksu are both curated around the same theme each month. They have similar assortments, but Classic Bokksu has about double the items of Tasting Bokksu. Tasting Bokksu is guaranteed to always have at least one of each product of every month's assortment. Also, both Classic and Tasting Bokksu always come with a complementary tea pairing and free shipping worldwide!

In terms of the box packaging itself, Classic Bokksu Members receive their snacks and teas in a rigid custom-designed box shipped within a mailer box. Tasting Bokksu Members receive their items in an efficiently custom-designed box that doubles as a mailer box.

Classic Bokksu is a rigid gift-style box with separate top and bottom pieces that fit together. Depending on the size of the snacks curated for the month, we either pack the snacks into a 7.5" x 7.5" x 4" or 8.0" x 8.0" x 4" box. This custom-designed beautiful box is then shipped inside a mailer box that is roughly 9" x 9" x 4".

Tasting Bokksu is an efficiently custom-designed box that doubles as a mailer box. It comes in at about  7" x 7" x 3".

We have two sizes of Classic Bokksu boxes (7.5" x 7.5" x 4" and 8.0" x 8.0" x 4") that we use for a certain month's assortment depending on the volume size of the handpicked snacks and teas that month. Rest assured that the quantity and value of products stay consistent month over month. We always curate each month's assortment with the stated goal of 20-25 items in mind.

If you would like just one box, check out our Gift Bokksu options, where you can purchase an individual box without subscribing.

Shipping

For Classic and Tasting Bokksu orders:

I am happy to let you know that shipping is free worldwide for all Classic and Tasting Bokksu orders! The declared value of each item in a shipment is at most 2000 JPY, which should be within the duty free allowance for most countries. However, it is up to you to confirm your country's import regulations as we are not responsible for any custom fees that may incur to receive your shipment. 

 

For Bokksu Market orders:

We are thrilled to now ship Bokksu Market orders worldwide directly from Japan! Shipping cost will depend on the ordered items' weight and the selected shipping method. 

Please Note: If you order a subscription box and market item together, the selected shipping method will only apply to your market order, as they are processed separately. Your Bokksu will ship following our normal subscription shipping policy (please see "When does my box ship?")

For Classic and Tasting Bokksu orders:

In order to get your box to you faster, we now ship boxes out on a rolling basis each month within 1 week of your initial order, and you will receive a shipment notification when your box has shipped. The cutoff date for the upcoming month's box is 11:59pm EST of the last day of the current month.

However, in certain months, we may sell out early. In those cases, the product description will state that orders will be for the next month's box, which will qualify for Early Shipping for that month's box!

In order to better serve you, we've upgraded our shipping logistics to Japan and ship using Japan Post, which allows us to now offer Free Global Shipping! Boxes usually arrive 2-4 weeks after ship date, but please allow for up to 6 weeks as there might be local customs or weather delays.

Because of these possible delays due to weather or postal disruption or customs, we ask you wait at least 6 weeks before you inquire about your lost or missing box. If you receive a letter or message from the post office about your damaged or lost box, feel free to email us with a photo of the letter or message so we can get a new one sent out to you right away.

Please note that we do not provide tracking, but rest assured that your package was shipped via Japan Post, one of the most reliable courier services in the world. The final delivery will be made by your local government sponsored postal service (for example, in the U.S., USPS makes the final delivery of your box).

 

For Bokksu Market orders:

Bokksu Market orders are fulfilled and shipped out within 1 week. Shipment arrival time varies based on whichever shipping method you select on checkout. We currently offer three shipping methods: Saver, Standard, and Express.

For Classic and Tasting Bokksu orders:

11:59pm EST of the last day of the current month is the cutoff date to order the upcoming month's box. Your box ships out within 1 week of your order. 

However, in certain months, we may sell out early. In those cases, the product description will state that orders will be for the next month's box, which will qualify for Early Shipping!

We've upgraded our shipping logistics to ship out boxes on a rolling basis throughout the month in order to shorten the time between you placing your order to you receiving your box. However, because our boxes ship directly from Japan and international shipping can be unpredictable, we cannot guarantee that your box will arrive by a certain date.

Shipments typically take 2-4 weeks to arrive from ship date, but can take up to 6 weeks depending on local customs or weather delays. Please feel free to contact us at hello@bokksu.com if your box hasn't arrived by 6 weeks from ship date, and we will do our best to help.

For Classic and Tasting Bokksu orders:

In order to be able to offer free shipping worldwide from Japan while not increasing the price of our boxes or lowering the quality/quantity of our curated items, we do not include tracking for our Classic and Tasting Bokksu shipments. We have found that nearly all boxes are delivered in a timely manner without tracking. Thanks to this shipment method, we are able to include more premium snacks and teas that can only be found in Japan in your box.

 

For Bokksu Market orders:

It depends on which shipping method you choose: We offer both Trackable and Non-Trackable shipping methods during checkout. However, please note that even if you purchase both Classic Bokksu and Bokksu Market items in the same order, Classic Bokksu will be shipped separately and without tracking. Also note that any Market orders shipped with Tracking will require a Signature to receive the package so plan accordingly.

Thank you for wanting to share the Bokksu love with your friends and family! <3

Because we need a unique shipping address attached to each subscription or gift order, it's currently not possible to order multiple boxes going to different addresses in the same order. Please place a new order for each box that is going to a different address.

Rest assured that you can still manage all the different subscriptions within your subscription management portal by logging into our website after you place our first order.

Billing

After you place your initial subscription order, you will be billed immediately for your first box shipment or first batch of prepaid months (if you ordered a multi-month subscription). Your next renewal date will be on the same day of the month 1, 3, 6, or 12 months later depending on which plan you chose.

For example, if you order Classic Bokksu Subscription (Billed Every 1 Month) on July 31, your initial box is August Bokksu and will ship out within 1 week, and you will be billed again on August 31 for your September Bokksu shipment. If you order on August 1, your initial box is September Bokksu, so you won't be billed again until September 1 for your October Bokksu shipment.

If you order Classic Bokksu Subscription (Billed Every 3 Months) on July 25, your initial box is August Bokksu, and your next prepaid order will be submitted on August 25. Since you chose to be billed every 3 months, you will next be billed on October 25 as you already prepaid for the July 25, August 25, and September 25 renewals. If you order on August 1, your initial box will be September Bokksu, so you won't be billed again until November 1 for your next 3 prepaid months of boxes.

Because the artisanal, gourmet snacks we curate are perishable and sometimes have short shelf lives, all items purchased through Bokksu.com are final and non-refundable.

However, customer satisfaction is of the utmost importance to us, so if you encounter any issues with damaged items in your box, please do not hesitate to contact us at hello@bokksu.com for assistance.

All orders are billed in USD. If you are using a foreign credit card, the price reflected in your billing statement will be affected by the exchange rate at the time of purchase. 

We do offer a currency conversion tool to view product prices in CAD, AUD, GBP, EUR, JPY, SGD and USD. This tool is purely for your reference, and is not a promised rate. The currency conversion tool dynamically updates product prices daily.

Within your account, pages relating only to subscription orders such as your "Subscription History" and "Renewal Schedule" will only show prices in USD. Your "Order History" page, which shows both subscription and Market orders, can show a record of your purchase in your local currency. The rate shown here is a static rate based on the rate on the day of your original purchase and is not dynamic. 

My Subscriptions

Monthly subscribers can easily skip a shipment at any time. To skip a shipment, log into your account here and access your Subscription Management portal via "Manage Subscriptions" button. Once logged in, you can choose to skip one or more of the upcoming shipments.

Note: If you are a multi-month subscriber and would like to skip a prepaid shipment, please contact us at hello@bokksu.com for help.

It's simple! You can log in here and click on the orange button "Manage Subscriptions". Once logged into your Subscription Management portal, you can change your shipping address or any other personal information.

Note: If you are trying to change your shipping address after your subscription has already renewed, please email us at hello@bokksu.com for help with updating the shipping address on your upcoming Bokksu shipment. Updating the shipping address in your Subscription Management page affects future renewals but doesn't update any already auto-generated renewal orders.

You can easily do so within your Subscription Management portal!

1. Log into your account here and access your Subscription Management portal via "Manage Subscriptions" button.

2. Click "Add Product" and select the new desired subscription plan.

3. After deciding on quantity, next charge date, and shipping address, confirm your selection by clicking "Add Product"

4. Deactivate your original subscription.

5. That's it! Your new subscription will renew on the set next charge date :)

Note: If your original subscription still has prepaid months remaining, please contact us at hello@bokksu.com for help with adding your remaining months to your new subscription.

We're sorry to see you go! Subscribers can deactivate their subscription at any time based on our cancellation policy. To deactivate your subscription, log into your account here and access your Subscription Management portal via "Manage Subscriptions" button and begin the process by clicking "Deactivate", or you can email hello@bokksu.com to begin the deactivation process.

Please note that deactivating your subscription only prevents future renewals, it does not cancel existing orders. 

Subscription cancellations must be made at least 1 day prior to your subscription renewal date. If your renewal date is on the 25th of each month, the 24th is the last day to cancel in order to not be billed for next month's shipment. If you complete the cancellation process after your subscription renews on the 25th, the cancellation will still go into effect and you won't be billed for future renewals, but you will still have already been billed for the renewed order and will receive your last box.

Bokksu Gift Cards

It is a digital gift card that will be sent to you in an email. That email will have a unique code that you can enter during checkout to use the gift card balance.

During checkout you can enter the code for your gift card in the space provided for "Gift card or discount code." Be sure to enter it prior to completing checkout, as a gift card cannot be applied to an order after it has been placed.

You can check your balance using the link provided in the gift card email you received. This email also contained the code for your card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes, as gift cards are a form of payment.

Email us at hello@bokksu.com! We can help reissue the original email with the gift card code and link to check your available balance.

International

Yes! We currently ship to about 100 countries including but not limited to:

Australia, Belgium, Brunei, Canada, China, Colombia, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Serbia, Singapore, Spain, Sweden, Switzerland, Thailand, UK, US

We now offer Free Global Shipping for all subscription orders! We ship via Japan Post, so please allow up to 2-4 weeks for your package to arrive from ship date.

We do have plans to expand to other countries soon so sign up for our mailing list to stay up-to-date on when we'll ship to your country! Or if you would like us to ship to your country, feel free to email us at hello@bokksu.com and we can see if we can expand shipping to there right away!

Press

We are happy to work with influencers like you to spread the love about Bokksu! If you are interested in receiving a free box to review, please include the following information in your email to hello@bokksu.com:

1. Full Name

2. Links to Blog and/or Social Media Channels you will be posting to

3. Links to any relevant past reviews you've done of other boxes

4. Any other information you think would be helpful in our decision making

Due to our limited resources, we only accept reviewers that we feel are a good fit for us. However, if you would still like to purchase a box and do a review, feel free to send us the completed review so we can share it via our channels!

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