japanese-treats

ABOUT BOKKSU

Bokksu delivers original assortments of premium Japanese snacks and tea pairings on a monthly subscription basis.

By becoming a subscriber to Bokksu, you will receive a box of hand-selected snacks each month. Each month you will receive a variety of gourmet snacks and tea that vary from month to month; we carefully curate and handpick the selections to complement that month’s flavors and theme.

Bokksu is a phonetic spelling of the loan word in Japanese for box (ボックス). Though the romaji spelling is technically bokkusu, the middle ‘u’ is usually glossed over in pronunciation. As our name suggests, we've optimized your box experience to be delightful from receiving the box to unboxing its contents to enjoying the delicious snacks.

Classic Bokksu includes an original assortment of 20-25 premium Japanese snacks and a tea pairing curated around a cultural theme. In addition to delicious snacks and tea, you will find a Culture Guide that explains how to best enjoy the items in your box and their craftsmanship stories.

Tasting Bokksu contains the same high quality thematic curation as Bokksu and a sampling of most or all products each month. This means that you are not guaranteed to get every product in Classic Bokksu, but you will get most of them. Each Tasting Bokksu includes 10-14 premium Japanese snacks and a tea pairing.

Good question! Other Japanese snack subscription services use mass-produced mainstream snacks that can be readily found in most Asian markets outside of Japan. Bokksu directly sources its artisanal snacks from local snack makers in Japan (some of whom have been around for over 200 years!). We curate only the best, high quality and gourmet snacks, never filler items. We are also the ONLY service that handselects a tea pairing for each box to complement that month's flavors.

Thank you for being interested in one of our past boxes! Unfortunately due to limited inventory, we are currently unable to sell past boxes. However, if we have some Classic boxes left from the previous month, you can find a limited supply on our Bokksu Market!

Also, we plan to bring back popular fan favorite snacks in future boxes so if you subscribe to Bokksu now, you'll be sure not to miss any of our future delicious assortments :)

As nutritional information for each snack is different, we cannot guarantee that all snacks in a given month’s box will be gluten-free or halal. 

While we do not offer a Vegetarian Snack Bokksu as a subscription option, we do have a selection of vegetarian snacks and teas available for purchase in our Snack Market.

Bokksu is following the Merriam-Webster's definition of vegetarian which is the following: a diet not containing meat -consisting wholly of vegetables, fruits, grains, nuts, and sometimes eggs or dairy products.

Please check the provided nutritional information for each snack before purchasing. For information on the snacks contained in your box, if it’s your first box please refer to the Your First Box page. For existing Members, please see the Upcoming Box page in your account portal to decide if that month’s curation is right for you.

To see what ingredients we list, please see “What nutritional/allergen information to you provide?”.

For every snack we translate the common allergens listed on the snack’s packaging.

These are the 8 common allergens we list as designated by the FDA: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans.

For your benefit, we also mark which snacks are vegetarian, and if the product uses alcohol as an ingredient.

You can find this information for each snack if it’s your first box on the Your First Box page. For existing Members, please see the Upcoming Box page in your account portal or the printed Culture Guide included in each Bokksu shipment.

Due to limited inventory, we currently do not offer the option to customize boxes for certain dietary restrictions or food allergies. We also cannot guarantee the presence or lack of certain allergens in the snack items so please consume the snacks at your own risk with careful attention to any personal health concerns.

We recommend that you refer to the nutritional information we provide for each snack before purchasing. For information on the snacks contained in your box, if it's your first box, please see the "Your First Box" page. If you are an existing subscriber, please refer to the “Upcoming Box” page in your account portal to decide if that month’s curation is right for you.

To see what ingredients we list, please see What nutritional/allergen information to you provide?

First of all - don't panic! Japan writes their snacks in the YEAR/MONTH/DATE format. We would never sell you expired snacks. If you're worried that your snack has expired, send us a clear photo of the snack along with expiration date to hello@bokksu.com so we can look into it.

BOKKSU BOXES

Classic Bokksu and Tasting Bokksu are both curated around the same theme each month. They have similar assortments, but Classic Bokksu has about double the items of Tasting Bokksu. Tasting Bokksu is a sampling of products in every month's assortment, which means you are not guaranteed to get every product in Classic Bokksu. Both Classic and Tasting Bokksu always come with a complementary tea pairing and free shipping worldwide!

In terms of the box packaging itself, Classic Bokksu Members receive their snacks and teas in a rigid custom-designed box shipped within a mailer box. Tasting Bokksu Members receive their items in an efficiently custom-designed box that doubles as a mailer box.

Our Subscription and Gift boxes contain the same snacks and are shipped in the same manner. They differ by how they are billed.

Our subscription boxes are billed on an automatically recurring schedule - meaning, they renew when they expire. By purchasing a subscription product, you agree to be billed per the terms of your subscription plan. For more information of how subscriptions are billed, please see the “My Subscriptions” → “Billing” section.

Gift boxes are a one-time payment. You can purchase 1 month, 3-month, 6-month, or 12-month gifts, and the charge will not renew. When you purchase a multi-month gift, you are prepaying for the number of months you wish to gift, without committing to a renewing subscription plan.

Please note:  If you see (Billed Every X Months) in the product name on your order confirmation email, you have purchased a renewable subscription and not a non-renewable order. If you need any help with your order, please contact hello@bokksu.com for clarification.

Yes. We offer Gift Bokksu plans which are one-time payments. To send someone a Gift Bokksu or to gift a Subscription, simply enter your recipient's shipping address during checkout instead of you own.

Please note, the first box for all Gift Bokksu orders (single or multi-month) will be “Seasons of Japan” Bokksu.

Thank you for your interest, but we do not offer a Vegetarian Snack Bokksu as a subscription option.

However, we offer a selection of vegetarian snacks and teas in our Snack Market.

Bokksu is following the Merriam-Webster's definition of vegetarian which is the following: a diet not containing meat consisting wholly of vegetables, fruits, grains, nuts, and sometimes eggs or dairy products.

We cannot add notes to our boxes however, if you want to add a personalized touch, you can send a personalized eGift note via email to your recipient before you check out! You can add your message and even schedule when you want the message to send.

To send a personalized eGift note:

1. In the cart page click the button “Add a Free eGift Message”

2. Provide the requested information as prompted by the pop-up form and click “Confirm”.

3. Begin checkout and complete your purchase.

4. You will receive an email from Viigii to complete your personalized message. Follow the prompts provided.

If you are a new subscriber who is ordering from Bokksu for the very first time, or are ordering Gift Bokksu, your first box will the “Seasons of Japan” Bokksu

After receiving “Seasons of Japan” Bokksu as your first box, your next box will be the upcoming month’s theme.

If you have ordered from Bokksu in the past and are re-subscribing, your box will be the upcoming month’s theme.

To see the upcoming theme as a current Bokksu customer who has ordered at least once before, please log into view the "Upcoming Box" page!

Classic Bokksu is a rigid gift-style box with separate top and bottom pieces that fit together. Depending on the size of the snacks curated for the month, we either pack the snacks into a 7.5" x 7.5" x 4" or 8.0" x 8.0" x 4" box. 

Tasting Bokksu is an efficiently custom-designed box that doubles as a mailer box. It comes in at about  7" x 7" x 3".

Sure! If you would like just one box, check out our Gift Bokksu options, where you can purchase an individual box without subscribing.

We have two sizes of Classic Bokksu boxes (7.5" x 7.5" x 4" and 8.0" x 8.0" x 4") that we use for a certain month's assortment depending on the volume size of the handpicked snacks and teas that month. Rest assured that the quantity and value of products stay consistent month over month. We always curate each month's assortment with the stated goal of 20-25 items in mind.

Oh no - that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please take a photo immediately and email us at hello@bokksu.com where we can assist you further. 

Please Note: As the weather heats up, it becomes more difficult to guarantee chocolate will arrive in good condition. If temperatures in your location are above 23°C (73°F), chocolates may arrive slightly damaged. At temperatures above 28°C (82°F), the products may melt in transit. We cannot be held responsible for any temperature-related damages caused during shipping.

MANAGING SUBSCRIPTIONS

To update your default shipping address for your subscription:

1. Log in to your Bokksu Account https://www.bokksu.com/apps/a/portal/

2. Go to “My Account” → “Subscriptions & Gifts”

3. Find the subscription you wish to change and select "Edit Plan Details"

4. Under your shipping address, select "Change Address", then "Add New Address"

5. Enter your new shipping address

6. Hit “Save”

Note: If you are trying to change your shipping address after your subscription has already renewed, please email us at hello@bokksu.com for help with updating the shipping address on your upcoming Bokksu shipment. Updating the shipping address in your Subscription Management page affects future renewals but doesn't update any already auto-generated renewal orders.

Monthly subscribers can easily skip a shipment at any time. To skip a shipment:

1. Log in to your Bokksu Account https://www.bokksu.com/apps/a/portal/

2. Go to “Subscriptions & Gifts” 

4.Select "Skip Charge"

Note: If you are a multi-month subscriber and would like to skip a prepaid shipment, please contact us at hello@bokksu.com for help.

Skipping all upcoming shipments shown on this page is not the same as deactivating your subscription, and your subscription will renew on the next scheduled shipment. If you wish to deactivate your subscription, please see “How do I deactivate my subscription?”

You can easily do so within your Subscription Management portal!


1. Log in to your Bokksu Account https://www.bokksu.com/apps/a/portal/

2. Go to “Subscriptions and Gifts” 

3. Click "Add Product" and select the new desired subscription plan.

4. After deciding on quantity and shipping address, confirm your selection by clicking "Add Product."

5. Deactivate your original subscription. (For instructions see “How do I deactivate my subscription?”)

6. That's it! 

Note: If your original subscription still has prepaid months remaining, please contact us at hello@bokksu.com for help with adding your remaining months to your new subscription.



We're sorry to see you go! Subscribers can deactivate their subscription at any time based on our cancellation policy (See “What is your cancellation policy?”).

Please note that deactivating your subscription only prevents your subscription from renewing in the future; it does not cancel orders already placed.

To deactivate your subscription:

1. Log in to your Bokksu Account https://www.bokksu.com/apps/a/portal/

2. Go to “Subscriptions & Gifts” 

3. Click “Deactivate Subscription” on the right hand side of your subscription. For mobile devices, please turn your screen to landscape mode to see the link.

4. Select a reason for deactivating your subscription. This step is mandatory. If you do not select a reason and proceed to the next screen, your subscription will not be deactivated.

5. Click “Deactivate my subscription” on the next page.

Your subscription has now been deactivated! You will receive an email confirmation shortly. When you return to your Subscription Management page, you should see that your subscription has been crossed out.

Note: If your subscription has not been crossed out, then it has not been deactivated.

If you have any questions about this process or would like assistance, please contact our support team at hello@bokksu.com!



Subscription deactivations must be made at least 1 day prior to your subscription renewal date. If your renewal date is on the 25th of each month, the 24th is the last day to cancel in order to not be billed for next month's shipment.

Deactivating your subscription only prevents future renewals, it does not cancel existing orders. If you complete the cancellation process after your subscription renews, that renewal will be your last box, and your subscription will not renew in the future.

Current subscribers can get “Seasons of Japan” Bokksu by ordering a one-month Gift Bokksu

New subscribers who are ordering from Bokksu for the very first time will receive “Seasons of Japan” Bokksu as the first box in your subscription. From your second box on, active and returning subscribers will have access to monthly themed boxes as a benefit of being a loyal Bokksu member.

SHIPPING

For Classic and Tasting Bokksu orders:

I am happy to let you know that shipping is free worldwide for all Classic and Tasting Bokksu orders! 

The declared value of each item in a shipment is at most 2000 JPY, which should be within the duty free allowance for most countries. However, it is up to you to confirm your country's import regulations as we are not responsible for any custom fees that may incur to receive your shipment. 

 

For Bokksu Market orders:

We are thrilled to now ship Bokksu Market orders worldwide directly from Japan! Shipping cost will depend on the ordered items' weight and the selected shipping method. 

Please Note: If you order a subscription box and market item together, the selected shipping method will only apply to your market order, as they are processed separately. Your Bokksu will ship following our normal subscription shipping policy (please see "When does my box ship?")

For Classic and Tasting Bokksu orders:

In order to get your box to you faster, we now ship boxes out on a rolling basis each month within 5 business days of your initial order, and you will receive a shipment notification when your box has shipped. The cutoff date for the upcoming month's box is 11:59pm EST of the last day of the current month.

However, in certain months, we may sell out early. In those cases, the product description will state that orders will be for the next month's box, which will qualify for Early Shipping for that month's box!

In order to better serve you, we've upgraded our shipping logistics to Japan and ship using Japan Post, which allows us to now offer Free Global Shipping! Boxes usually arrive 1-4 weeks after ship date, but please allow up to 6 weeks as there might be local customs or weather delays.

Because of these possible delays due to weather or postal disruption or customs, we ask you wait at least 6 weeks before you inquire about your lost or missing box. If you receive a letter or message from the post office about your damaged or lost box, feel free to email us with a photo of the letter or message so we can get a new one sent out to you right away.

The final delivery will be made by your local government sponsored postal service (for example, in the U.S., USPS makes the final delivery of your box).

For Bokksu Market orders:

Bokksu Market orders are fulfilled and shipped out within 1 week. Shipment arrival time varies based on whichever shipping method you select on checkout. We currently offer three shipping methods: Saver, Standard, and Express.

For Classic and Tasting Bokksu orders:

For returning subscribers, 11:59pm EST of the last day of the current month is the cutoff date to order the upcoming month's box. Your box ships out within 1 week of your order. 

However, in certain months, we may sell out early. In those cases, the product description will state that orders will be for the next month's box, which will qualify for Early Shipping!

We've upgraded our shipping logistics to ship out boxes on a rolling basis throughout the month in order to shorten the time between you placing your order to you receiving your box. Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from Japan and international shipping can be unpredictable.

If your shipment has not arrived after 6 weeks from the shipping confirmation email, please feel free to contact us at hello@bokksu.com and we will do our best to help.

For Bokksu Box orders:

You asked for it, and we answered! We are proud to now offer free shipping with tracking to many countries around the world! We are the ONLY Japanese subscription box to offer free tracking on subscription box shipments; how awesome is that?!

The countries that will now have tracking included in their subscription shipments are: US (including Puerto Rico and the Virgin Islands), Canada, Mexico, Brazil, Israel, Turkey, Great Britain, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Australia, New Zealand, America Samoa, Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Philippines, Rep. of Korea, Singapore, Taiwan, Thailand, Vietnam, Guam.

For other countries not on the above list: In order to be able to offer free shipping worldwide from Japan while not increasing the price of our boxes or lowering the quality/quantity of our curated items, we do not include tracking for our Bokksu Box shipments. We have found that nearly all boxes are delivered in a timely manner without tracking. Thanks to this shipment method, we are able to include more premium snacks and teas that can only be found in Japan in your box.

 

For Bokksu Market orders:

It depends on which shipping method you choose: We offer both Trackable and Non-Trackable shipping methods during checkout. However, please note that even if you purchase both Classic Bokksu and Bokksu Market items in the same order, Classic Bokksu will be shipped separately and without tracking. Also note that any Market orders shipped with Tracking will require a Signature to receive the package so plan accordingly.

Especially large orders over 2kg may be split into multiple shipments. If this is the case, only one tracking number will be included in your shipment confirmation email due to current system limitations. Please contact us to receive the tracking numbers for any additional shipments you may have.

Thank you for wanting to share the Bokksu love with your friends and family! <3

Because we need a unique shipping address attached to each subscription or gift order, it's currently not possible to order multiple boxes going to different addresses in the same order. Please place a new order for each box that is going to a different address.

Rest assured that you can still manage all the different subscriptions within your subscription management portal by logging into our website after you place our first order.

Before ordering, we recommend you double check any customs regulations that can affect your shipment and cause delays or problems. When items are shipped internationally, every shipment must go through customs. This may cause a slight delay for arrival of your shipment. After customs clears your package, it will be set to be delivered within your local post office! 

Please note that shipments to Brazil may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs. 

TRACKING

While we wish we could speed up how fast you get your package, we unfortunately cannot control any delays that might happen while your Bokksu is in transit!

All packages are subject to customs inspection. Once your package arrives in the destination country, customs will inspect the package. We do not have any control when they will release the package. Keep an eye on your tracking information to watch it's journey and see when its released!

It is very common for there to be a lag in time from when the parcel is marked as "delivered" and when it actually arrives. Sometimes, they will mark an item as delivered and it won't arrive until 3-4 days later at the worst case - 1 week later.

If your package does not arrive within 3-5 days of being marked as delivered, we ask that you contact your local post office first and then contact us at hello@bokksu.com us so we can proceed with the next steps!

If your tracking has "Retention" status under the shipping tracking record column, it is either being held at customs for inspection or the package was delivered and no one was there to receive it. You (or the recipient) should have received a slip from the postal carrier with instructions on how to retrieve the package. If you did not receive a slip, there is a chance the package is still at customs for inspection and you may need to wait a few days for it to clear customs. We also recommend you contact your local post office as soon as possible so you can resolve the issue.


Please note that Bokksu cannot control how long customs may detain or when they release a package.

If your tracking says: "Item arrival at collection point for pick-up" that means your parcel is ready for pickup at the local post office branch. We recommend that you contact your local post office immediately or your item will be shipped back to us!

Please contact your local post office to get more information about the delivery.

If you see "Item Arrival At Collection Point" on your tracking - please go to your local post office ASAP with your tracking number and valid photo ID.

If you do not know where your local post office is, please call your country's main post office hub help line to determine where your item is being held at.

If you do not do this within a certain time frame, your package will be shipped back to Japan.

BILLING

Your first bill will be when you complete checkout. Your subscription will then renew on the same date 1, 3, 6, or 12-months from the original purchase date depending on your subscription payment plan.

To find your renewal date:

1. Log in to your Bokksu Account https://www.bokksu.com/apps/a/portal/

2. Go to “Subscriptions & Gifts” 

3. Your next billing date will be listed to the right of your subscription under “Next Charge Date”.

Please note that mobile devices may need to use landscape view to see the date.

Because the artisanal, gourmet snacks we curate are perishable and sometimes have short shelf lives, all items purchased through Bokksu.com are final and non-refundable. We do not accept returned orders/items.

We require that subscriptions be deactivated prior to renewal date if you do not wish to be charged for future boxes. Subscription renewals are non-refundable.

If your order has been delayed and hasn't arrived from within 6-8 weeks from the ship date, please reach out to hello@bokksu.com. Missing or lost orders must be reported within 10 weeks from the shipping confirmation date to be eligible for reimbursement.

Customer satisfaction is of the utmost importance to us. If you encounter any issues, please do not hesitate to contact us at hello@bokksu.com for assistance.

At this time all orders are processed in USD.

For your reference we do have an on-site currency converter that will estimate the product price in CAD, AUD, GBP, JPY, EUR, SGD, and HKD. However, this is only an estimate, and the value on your bank statement may be different from the estimate shown. The value charged in your local currency is subject to the exchange rate between USD and your local currency at the time of your purchase.

Each country has their own laws and regulations when it comes to processing shipments from other countries. If customs charges fees or taxes charges do occur, you are 100% responsible for the fees. Bokksu is not responsible for customs charges or taxes that your country may charge you upon delivery. Customs tax is charged by your local government and Bokksu does not have control if you are charged import taxes.

BOKKSU MARKET GIFT CARDS

The Bokksu Market Gift Card can only be used with one-time purchases. These include any items from out Market, and 1-Month Gift Tasting or Classic Bokksu. Subscriptions cannot be purchased using this card. 

It is a digital gift card that will be sent to you in an email. That email will have a unique code that you can enter during checkout to use the gift card balance.

During checkout you can enter the code for your gift card in the space provided for "Gift card or discount code." Be sure to enter it prior to completing checkout, as a gift card cannot be applied to an order after it has been placed.

You can check your balance using the link provided in the gift card email you received. This email also contained the code for your card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes, as gift cards are a form of payment.

Email us at hello@bokksu.com! We can help reissue the original email with the gift card code and link to check your available balance.

INTERNATIONAL

Yes! We currently ship to these countries including but not limited to:

Australia, Belgium, Brunei, Canada, China, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Serbia, Singapore, Spain, Sweden, Switzerland, Thailand, UK, US.

We now offer Free Global Shipping for all subscription orders! We ship via Japan Post, so please allow up to 1-4 weeks for your package to arrive from ship date.

We do have plans to expand to other countries soon so sign up for our mailing list to stay up-to-date on when we'll ship to your country! Or if you would like us to ship to your country, feel free to email us at hello@bokksu.com and we can see if we can expand shipping to there right away!

PRESS

We are happy to work with influencers like you to spread the love about Bokksu! If you are interested in receiving a free box to review, please include the following information in your email to hello@bokksu.com:

1. Full Name

2. Links to Blog and/or Social Media Channels you will be posting to

3. Links to any relevant past reviews you've done of other boxes

4. Any other information you think would be helpful in our decision making

Due to our limited resources, we only accept reviewers that we feel are a good fit for us. However, if you would still like to purchase a box and do a review, feel free to send us the completed review so we can share it via our channels!